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eDiscovery Direct FAQ
General Information
Technical Information
01. What is eDiscovery Direct?
eDiscovery Direct is a service that allows anyone with an internet connection to process and publish electronic data in a matter that is cost effective and legally sound without having to buy expensive equipment and have extensive knowledge.
02. What are the benefits of using eDiscovery Direct?
eDiscovery Direct is design to

 

  1. Simple - With features like Drag and Drop file transfer, and customizable job tickets we make our clients lives easier.
  2. Predictable - By incorporating robust server based tools that were designed for large scale conversion and publishing applications we are able to create predictable results.
  3. Consistent - By having an automated workflow we are able to create consistent results throughout the life of the project.
03. How  is eDiscovery Direct different from other software and services?
eDiscovery Direct is different from other electronic discovery software applications because  you do not have to install or maintain the large systems need to complete everyday electronic discovery.

 

eDiscovery Direct is different than most service providers because we will make you conform to our workflow.  Out approach is the exact opposite, our tools will allow you to capitalize on existing workflows, capabilities and service providers.  Our service will act like a common thread that will tie it all together into a complete workflow solution.

04. How can I get started?
Getting started is very simple, just contact us and we will more than happy to discuss your many options.
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Product Information

05. What workflow options do you have?
There are a number of workflow options with eDiscovery Direct.  They can be broken down into two main categories: web workflow and robust workflow.   Web workflow allows you to interact with our services via a web interface and would allow you access from any web browser worldwide.  Robust workflow involves add a server to your network and would allow you to have many more file transmission and workflow options.
06. How do I buy eDiscovery Direct?
There are three main ways of procuring our services: 

 

  1. Project Model - We will provide products and services on a per project basis.
  2. Contract Model - Based on your needs we can provide products and services at a negotiated rate for a period of time.
  3. Subscription Model - Based on your needs we can product products and services at a fixed rate per month based on a pervious period's volume, needs and users.  This allows client to control their costs even if they cannot control their volume.  
07. How can I evaluate eDiscovery Direct?
While we don't have an evaluation version of the software, in selected cases we will make available the limited term license for proof of concept. If you have an interest in evaluating our services, please contact us.
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Technical Information

08. Is eDiscovery Direct secure?
Yes.  You file transmission system uses SSL and 1024 bit encryption to insure a complete and secure transfer to your data center.  Our data center is a nuclear fall out shelter designed by the military core of engineers and has been converted into a level 3 data center with key card and biometric assess only.
09. What software do I need?
For our web based workflow, all you need is an internet connection and current web browser, either Windows or Mac compatible.
10. How fast can I upload data?
There is now simple answer to this question, it depends on how much we can compress your data before we transmit it and how big your pipe to the internet is. 

 

We use a custom compression algorithm to compress our data before we transmit it to our data center.  For example, during our tests we moved a 3.35GB data set across a 380KBPS line it should have taken 25 hours, it took 10 hours and 24 minutes.  Compression rates will vary depending on our data. 

The connection you have to the internet will also have effect the speed.  Transmitting large file sets can also affect other users on your pipe.  We have a number of different features that allow us to control how and when data is transmitted to and from our location.  They include rules based routing and bandwidth throttling.

You can use the Download Calculator to determine data transfer rate to and from your location.

11. Is the system HIPAA and Sarbanes-Oxley Compliant?
eDiscovery Direct has fully HIPAA and Sarbanes-Oxley complaint auditing and logging systems.  Not only are we compliant to the high standards of corporate regulation but also so the stringent standard of evidence preservation.

 
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